TERMS & CONDITIONS

TERMS & CONDITIONS

Introduction This website can be accessed at www.kwetsima.co.za and referred to below as kwetsima related mobi-sites and software applications (the “Website”) and is owned and operated by (“Kwetsima Wellness – we”, “us” and “our”). These Website Terms and Conditions (“Terms and Conditions”) govern the ordering, sale and delivery of Goods, and the use of the Website. These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your” or “user”), including without limitation each user who registers as contemplated below (“registered user”). By using the Website and by clicking on the “Register Now” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions. The Website enables you to shop online for an extensive range of goods including health and beauty products (“Goods”).

Important Notice These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”). These Terms and Conditions contain provisions that appear in similar text and style to this clause and which – may limit the risk or liability of Kwetsima Wellness or a third party; and/or may create risk or liability for the user; and/or may compel the user to indemnify Kwetsima Wellness or a third party; and/or serves as an acknowledgement, by the user, of a fact. Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted. If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask Kwetsima Wellness to explain it to you before you accept the Terms and Conditions or continue using the Website. Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Kwetsima Wellness in terms of the CPA. Kwetsima Wellness permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions. These Terms and Conditions are divided into three sections, as follows: Part A – Orders and Sales; Part B – Privacy Policy; and By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions. You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Kwetsima Wellness representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this

Website). You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful. You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorised Kwetsima Wellness i representative.

Conclusion of sales and availability of stock Clients may place orders for Goods, which Kwetsima Wellness may accept or reject. Whether or not Kwetsima Wellness accepts an order depends on the availability of Goods, correctness of the information relating to the Goods and receipt of payment. NOTE: Kwetsima Wellness will indicate the acceptance of your order by delivering the Goods to you and only at that point will an agreement of sale between you and Kwetsima Wellness come into effect (the “Sale”). This is regardless of any communication from Kwetsima Wellness stating that your order or payment has been confirmed. Kwetsima Wellness will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid. Refunds are issued within 10 – 15 working days after banking details have been received. Kwetsima Wellness will not refund any courier fees relating to the package being sent back to Kwetsima Wellness Head office after delivery has been attempted on more than 3 occasions. The amount refunded will be minus the courier fee to send and return to us. Prior to delivery of the Goods, you may cancel an order at any time provided you do so before receiving your tracking details. Placing Goods in a wishlist or shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket. If stock is no longer available or the price thereof might change without notice to you. You cannot hold Kwetsima Wellness liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage. You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by Kwetsima Wellness , Kwetsima Wellness Shop will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after placing an order, Kwetsima Wellness will notify you and you will be entitled to a refund of the amount paid by you for such Goods.

Delivery of goods

Kwetsima Wellness outsources a Third-Party courier company, Aramex / postnet for all deliveries. Where it accepts your order, Kwetsima Wellness will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price. Kwetsima Wellness obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. Kwetsima Wellness is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you. Errors We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid.

Privacy policy We respect your privacy and will take reasonable measures to protect it, as more fully detailed below. Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to – your name and surname; your email address; your physical address; your gender; your mobile number; and your date of birth. Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information. You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything. We will not, without your express consent: use your personal information for any purpose other than as set out below: in relation to the ordering, sale and delivery of Goods; to contact you regarding current or new Goods or services or any other goods offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us); to inform you of new features, special offers and promotional competitions offered by us or any of our divisions and/or partners (unless you have opted out from receiving marketing material from us); and to improve our product selection and your experience on our Website by, for example, monitoring your browsing habits, or tracking your sales on the Website; or disclose your personal information to any third party other than as set out below: to our employees and/or third party service providers who assist us to interact with you via our Website, email or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently; to our divisions and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us); to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of these Terms and Conditions; to our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc). However, our contracts dictate that these service providers may only use your information in connection with the services they perform for us and not for their own benefit; to our suppliers in order for them to liaise directly with you in the event of you submitting a warranty claim regarding any Goods you have purchased which requires their involvement; and to any Third Party Seller for purposes of sending you an invoice for any Goods purchased from such Third Party Seller, which disclosed information will be limited to your email address. We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property.

We will ensure that all of our employees, third party service providers, divisions and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information. We will – treat your personal information as strictly confidential, save where we are entitled to share it as set out in this policy; take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access; provide you with access to your personal information to view and/or update personal details; promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information; provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain. We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period. Kwetsima Wellness undertakes never to sell or make your personal information available to any third party other than as provided for in this policy, unless we are compelled to do so by law. In particular, in the event of a fraudulent online payment, Kwetsima Wellness reserves the right to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it. Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence. If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than Online Gadget Shop, Kwetsima Wellness SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party. Changes to these Terms and Conditions Kwetsima Wellness may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Website. Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes. Electronic communications When you visit the Website or send emails to us, you consent to receiving communications from us or any of our divisions or partners electronically in accordance with our privacy policy.

Ownership and copyright The contents of the Website, including any material, information, data, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website (“Website Content”) are protected by law, including but not limited to copyright and trade mark law. The Website Content is the property of Kwetsima Wellness its advertisers and/or sponsors. You will not acquire any right, title or interest in or to the Website or the Website Content.

Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law. Where any of the Website Content has been licensed to Kwetsima Wellness or belongs to any third party, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.

Disclaimer The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website. Whilst Kwetsima Wellness takes reasonable measures to ensure that the content of the Website is accurate and complete, Kwetsima Wellness i makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website. If any such representations or warranties are made by Yami Le Yoni representatives, Kwetsima Wellness shall not be bound thereby. Kwetsima Wellness disclaims liability for any damage, loss or expenses, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law. Although Goods sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law. Any views or statements made or expressed on the Website are not necessarily the views of Kwetsima Wellness its directors, employees and/or agents. In addition to the disclaimers contained elsewhere in these Terms and Conditions, Kwetsima Wellness also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of Kwetsima Wellness its employees, agents or authorised representatives. Yami Le Yoni thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the Website. Linking to third party websites This Website may contain links or references to other websites (“Third Party Websites”) which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and Kwetsima Wellness i is not responsible for the practices and/or privacy policies of those Third Party Websites or the “cookies” that those sites may use. Notwithstanding the fact that the Website may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.

Limitation of liability Kwetsima Wellness cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of Kwetsima Wellness its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by way of email to info@kwetsima.co.za

Kwetsima Wellness SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF, OR RELIANCE j88UPON, THE WEBSITE OR THE CONTENT CONTAINED IN THE WEBSITE; OR YOUR INABILITY TO USE THE WEBSITE, AND/OR UNLAWFUL ACTIVITY ON THE WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE. YOU HEREBY INDEMNIFY Kwetsima Wellness AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THIS WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE. Availability and termination We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and reserve the right to discontinue providing the Website or any part thereof with or without notice to you. Kwetsima Wellness may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that Kwetsima Wellness will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time, to the extent possible. If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Goods, this may (in our sole discretion with or without notice to you) lead to a suspension and/or termination of your access to the Website without any prejudice to any claims for damages or otherwise that we may have against you. Kwetsima Wellness reserves the right, for purposes of preventing suspected fraud and/or where it suspects that you are abusing the Website and/or have created multiple user profiles to take advantage of a promotion or Coupon intended by Kwetsima Wellness to be used once-off by you, to blacklist you on its database (including suspending or terminating your access to the Website), refuse to accept or process payment on any order, and/or to cancel any order concluded between you and Kwetsima Wellness , in whole or in part, on notice to you. Kwetsima Wellness shall only be liable to refund monies already paid by you and accepts no other liability which may arise as a result of such blacklisting and/or refusal to process any order. At any time, you can choose to stop using the Website, with or without notice to Kwetsima Wellness

Governing law and jurisdiction These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions. Notices You hereby select the delivery address specified with your order as your legal address, but you may change it to any other physical address under your account settings. General Kwetsima Wellness may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders then already made by you. You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party. Any failure on the part of you or Kwetsima Wellness enforce any right in terms hereof shall not constitute a waiver of that right. If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect. No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto. No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the

grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future. These Terms and Conditions contain the whole agreement between you and Kwetsima Wellness and no other warranty or undertaking is valid, unless contained in this document between the parties.

Returns

PLEASE NOTE BEFORE PURCHASING: We will not accept returns of any feminine hygiene, menstrual or intimate products such as reusable pads, menstrual cups, yoni wands, kegel weights, yoni eggs or underwear.

Product disclaimer

If you use herbs, do so responsibly, get as much information as possible. Consult your doctor about your health conditions and use of herbal supplements. These products are not intended to replace support and assistance of health practitioners. These products are not medicine in the general sense but supplements that aid the body to heal it. These products are not intended to treat, diagnose or prevent any illness or disease.

You should be clear that wellness is not simply the absence of disease or symptoms, but a positive state of mental, emotional, social, and spiritual wellbeing. Herbs are natural products – they are natural because the body can recognize them as a whole plant.

Waiver

[PLEASE READ]

MOST OF THE SIDE-EFFECTS REPORTED WHILE STEAMING ARE POSITIVE. USERS HAVE REPORTED BETTER SLEEP AND LUCID DREAMS, RELAXATION, DECREASED SWELLING IN LEGS AND FEET, DECREASED ABDOMINAL BLOATING, SLIMMER WAISTLINE, INCREASED LIBIDO AND SEXUAL SENSATION; INCREASED VAGINAL NECTAR AND FERTILITY, DECREASE IN BREAST SORENESS, FEWER HEADACHES, FEWER PMS SYMPTOMS AND IMPROVED EMOTIONAL BALANCE, INCREASED CIRCULATION AND ENERGY, TINGLING FEET, GLOWING SKIN, REDUCTION IN INCIDENCE OF HORMONAL ACNE AND INCREASED LUBRICATION
AND VAGINAL NECTAR, SCAR SOFTENING, TIGHTER VAGINAL CANAL AND HARMONIZATION WITH THE MOON CYCLE.

WHAT TO EXPECT
STEAMING IS A CLEANSE. SOME OF THE POSSIBLE SIGNS THE VAGINAL STEAMING IS WORKING IS IF YOU EXPERIENCE — THE URGE TO URINATE WHILE STEAMING, BROWN DISCHARGE AFTER STEAMING, INCREASED CLOTS OR CRAMPS DURING THE PERIOD, INCREASED DRY CRAMPS, INCREASED IRREGULAR VAGINAL DISCHARGE (WHITE, GREEN, THICK, CLUMPY), EMOTIONAL RELEASE, PERIODS THAT COME EARLIER OR LATER THAN EXPECTED. ALL OF THESE SIGNS ARE A NORMAL PART OF THE CLEANSING PROCESS AND THESE SIGNS WILL GO AWAY ONCE THE CLEANSE IS COMPLETE. PLEASE NOTE THESE CHANGES AND LET YOUR PRACTITIONER KNOW OF THESE POSITIVE CHANGES.

BEST PRACTICES
1) GO TO THE BATHROOM DIRECTLY PRIOR TO VAGINAL STEAMING.

2) LEARN PROPER PERIOD CARE. AVOID TAMPON USE AND INSTEAD USE COTTON PADS OR PERIOD PANTIES.THE PERIOD IS A UTERINE CLEANSE AND IF YOU SUPPORT IT THE CLOTS CAN EASILY CLEAR OUT. PLUGGING UP WITH TAMPONS, ON THE OTHER HAND, PREVENTS THE OLD RESIDUE FROM CLEARING OUT AND THAT IS OFTEN THE CAUSE OF CRAMPING. IT’S ALSO IMPORTANT TO REST DURING THE PERIOD AND TO EAT THE RIGHT FOODS.

3) INCREASED VAGINAL DISCHARGE CAN BE ADDRESSED BY USING COTTON UNDERWEAR LINERS.

CAUTION SIGNS
IF STEAMING CAUSES A RASH, BUMPS, HEADACHES ITCHINESS, DIARRHEA OR THE ONSET OF FRESH SPOTTING OR INTERPERIOD BLEEDING, THIS COULD BE A SIGN THAT YOUR STEAM PROTOCOL OR HERBS MIGHT NEED TO BE ADJUSTED OR THAT THERE IS AN ALLERGIC REACTION. IF THESE SIGNS OCCUR PLEASE LET YOUR PRACTITIONER KNOW SO THEY CAN ADJUST THE STEAM SESSION AS NECESSARY OR MAKE A REFERRAL.

IN 99% OF ALL CASES USING A MILD STEAM SESSION AND MILD HERBS WILL PREVENT ANY OF THE ABOVE SIGNS FROM HAPPENING SO IT’S VERY IMPORTANT THAT YOU GIVE HONEST ANSWERS IN THIS INTAKE FORM SO THAT THE PRACTITIONER CAN SET UP A STEAM SESSION THAT WILL FIT YOUR NEEDS.

NOTE: IT IS BEST PRACTICE TO CHECK THAT YOUR VAGINAL STEAM FACILITATOR HAS A VAGINAL STEAM FACILITATOR CERTIFICATE IN GOOD STANDING. THIS CERTIFICATION ENSURES THAT YOUR PRACTITIONER KNOWS THE PROPER SAFETY STANDARDS REGARDING SETTING UP A VAGINAL STEAM SESSION TAILORED TO FIT YOUR NEEDS.

PLEASE CONTACT INFO@KWETSIMA.CO.ZA OR WHATSAPP 0815473026 TO VERIFY IF THE PERSON SELLING YOU STEAM PRODUCTS OR FACILITATING A STEAM SESSION IS QUALIFIED TO DO SO.

I UNDERSTAND THAT VAGINAL STEAMING MAY HAVE POSITIVE OR NEGATIVE SIDE EFFECTS AS A RESULT OF DOING A VAGINAL STEAM SESSION. I ACCEPT LEGAL RESPONSIBILITY FOR MY CHOICE TO DO A VAGINAL STEAM SESSION AND WAIVE THE RESPONSIBILITY OF THE PRACTITIONER AND THE FACILITY WHERE THE STEAM SESSION TAKES PLACE IN THE CASE THAT ANY OF THE NAMED SIDE EFFECTS (OR OTHERS) MAY OCCUR.

MY PRINTED NAME AND DATE BELOW REPRESENT MY SIGNATURE.

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